Southport Gift Company Gifts & Gadgets

Web Store Help

How to order
Our Internet shopping service is available 24 hours a day, every day via an online shopping basket linked to a secure checkout. Secure debit/credit card processing is carried out by Protx. Simply locate the items you require, add the quantity, and then click the “Add to Basket” button. You can view the contents of your shopping basket by clicking the “Basket” icon at the top right of any product screen. When you are ready to order click the “Checkout” button.

Payment Options
To pay by debit or credit card, just click the “Checkout” on the Shopping Basket screen. The secure payment screen will appear. Please carefully enter your card details as requested. If you experence any problems, you can call us on 01704 228557. If we cannot take your call immediately, please leave a message and we will return your call.

To pay by phone, please call 01704 228557 and have your debit or credit card details ready.

To pay by PayPal, choose the PayPal option on the “Payment Options” list on the checkout screen.

The total price payable for the goods and delivery charge will be debited from your account at the time you place your order, this enables us to validate your credit card to obtain a data match for the delivery address in order to comply with your bank and credit card providers criteria.

Please Note: If your credit card information doesn’t match the information on the bank or its agents database this will delay the processing of your order.

When this proves satisfactory an order confirmation will be emailed to you and the product allocated
to the customer. You may normally cancel your order (once accepted by us) for any reason within 7 days of delivery of the products. To do so you must give us written notice (including email) within that 7 day period. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Cancelled items must be returned to us at your cost by recorded delivery and must be received by us complete, in perfect condition, unused, and in their original packaging.

We are entitled to make adjustments to the price to take account of any increase in our supplier’s
prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the checkout before you confirm your order.

Payments shall be made by the Buyer without any deduction whether by way of set-off,
counterclaim, discount, abatement or otherwise unless the Buyer has a valid court order requiring an amount equal to such deduction to be paid by the Seller to the Buyer.

Availability of Goods:
The majority of products supplied by us are manufactured and packaged on our premises. We endeavour to maintain stock levels as high as possible, should for any reason a product be found to be out of stock, the said item will be deleted from your order and a refund will be credited to your account.
If you require a refund on an out of stock item, it will be removed from your order. All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges:
All prices on our website are exclusive of delivery charges, which will be added to the total of the products at checkout before you confirm your order. Delivery prices quoted are for most UK Mainland addresses.

Excess Postage and Special Delivery
If you would like us to send your order by special delivery, send us an e-mail and we will advise of the additional cost.

Delivery Times:
We will normally despatch your order within 1 to 3 business days (excluding weekends). Please allow 10 business days for delivery. Goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Risk: (Industrial Services (NW) Ltd.) reserves the right to investigate any order placed on this website that it suspects to be fraudulent, any such order will not be delivered until it is proven that that the order is bona fide. Should (Industrial Services (NW) Ltd.) be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original card used to place the order and the order will be cancelled.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address stated on the order. From receipt of the goods, any loss or damage to the goods shall be at the Buyers risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. If you are in any doubt or do not agree to these terms and conditions, please do not use this website.